Privacy Policy

In answer to the General Data Protection Regulation (GDPR) that took effect on 25th May 2018 we are confirming the following information regarding our use of data.

Who we are.

Valley Projects is a Surrey-based business with strong family values and a passion for what we do. Valley has now been established for over 30 years and continues to build on an excellent reputation in the marketplace. We have a very good record of work in both private and commercial sectors.

Valley Projects is committed to ensuring the privacy of individuals is protected. Whenever we collect information that relates to an individual, it will only be used in accordance with our privacy policy.

Under the general Data Protection regulation (GDPR) which became effective on 25th May 2018, we are a Data Controller as we determine the purposes and means for which data is processed. This means we are responsible for ensuring the data we collect is controlled and protected at all times.

Valley Projects collects the minimum of personal data and only uses it for contractual and other legitimate business reasons. We never sell or share contact data with third parties for marketing purposes.

If you have any queries regarding the data we hold, you can contact using the details at the foot of this notice.

Why we need your personal data and how we need to use (process) it.

We obtain and use your personal data for the purposes of forming and maintaining our business relationship with you, which includes processing orders, carrying out projects, and further maintenance. Also, on the accounts side, setting up and administering supplier accounts, issuing invoices and statements, credit control, making payments to suppliers, raising or responding to queries, or any other reasonable purpose which might arise during the course of our relationship.

We will also use personal information to keep in touch with named contacts of customers or potential customers to provide information, unless we have been asked not to.

The lawful basis for processing.

The lawful basis we rely on for processing data are contract (for creating and performing the specific tasks to undertake business with our customers and suppliers) and legitimate interests (for our own marketing purposes, relationship management, credit control and resolving queries, complaints or disputes and sharing personal data with trusted partners such as auditors, solicitors, insurers for appropriate business-related functions).

What personal data we collect.

In order to provide the best possible products and services to our customers we need to process certain information. Valley Projects only ask for details that will genuinely help us to deliver these products and services, such as your name and contact details: including but not limited to: address, telephone number, email address, first and last name. Personal data might also include your bank details and mobile number.

Sources of personal data.

We obtain personal data either directly from you when establishing a relationship with us, contacting us for any reason, or from one of your colleagues in the course of our business, from publicly available sources as a result of our marketing activity or research on your company.

We do not automatically collect personal information via use of our website unless you actively choose to provide it via the form fill submission on the contact us page. You should be aware that such use of our website is not completely secure and transmission of personal data in this way is at your own risk.

Who has access to personal data.

Only our staff who have a specific need to access personal data are able to do so and this is controlled by password protection to our systems.

We may also share data with trusted partners such as our auditors, bankers, solicitors, insurers where appropriate. We may have to provide personal information to authorities such as HMRC, Government departments or law enforcement authorities where legally required.

We will not sell or share personal information to third parties for marketing purposes or any other purpose that is not related to our own business needs as outlined in this policy.

Data Security.

Valley Projects uses technical and organisational security measures to protect personal information against access, manipulation, loss or destruction by third parties. This will include the use of antivirus and malware products, firewalls, backup procedures and physical security measures.

Retention periods for data.

We will not retain data for longer than necessary.

We will hold your data for as long as our relationship exists or a period to ensure traceability for business purposes.

Access to your personal data.

You can request details of the personal data we will hold about you and we will respond as soon as possible and within one month, free of charge.

Removal of personal data.

If you would like us to delete your personal data, please contact us at

sales@valley-landscapes.com

Right to complain.

Should you have a request or complaint regarding our use of your data, you should in the first instance contact us. We will always strive to give a complete, honest response in good time. If you are unhappy with our response, you have the right to complain to the supervising authority which in our case is the UK Information Commissioner, details of which can be found at www.ico.org.uk

Our contact details.

Please raise any questions or complaints about the way we handle your personal information to:

Valley Projects

Oldfield

Surney Hatch Lane

Fernhurst

Haslemere

Surrey

GU27 3JG

Telephone: 01428 654153

Email: sales@valley-landscapes.com